If you are a customer who ordered from Amazon or Walmart, You can login to your Amazon or Walmart account through Amazon or Walmart Customer Service, and then go to the "My Orders" page. On this page, you will find a list of items you have previously purchased. Find the order you need to contact the seller for and click the "Contact Seller" button to the right of the order. You will be redirected to the seller's contact page where you can fill in your question and send it to the seller.
We will take care of it for you within 24 hours and that is the fastest way to reach the seller.

You can also contact the seller through the search engine. If you can't find the seller's contact information, you can also search for the seller's store name or product name through a search engine and then find the seller's contact information in the search results.

Within the 2 or 3 year warranty period, we can provide you with replacement parts for free.

To avoid sending the wrong part, please provide the Product Model Number so that we can pinpoint the correct part for you, and please check the manual--EXPLODED VIEW AND PARTS LISTto find the Stock Number you need!

Lastly, please let us know your Shipping Address and if it is in stock we will arrange for the warehouse to send it out for you asap.

Meanwhile, We can provide you with a video guide for any part replacement.

<If you don't have a paper copy of the owner's manual, please get it below the product page details or we will send you an electronic copy>.

We are sorry for the bad shopping experience caused by the violent transportation.

Please check whether the damage affects the normal startup of the machine and provide photos of the damaged parts so that we can confirm it for you.

In view of our products are large items, and can not provide door-to-door pick-up service, in order to avoid the replacement of the trouble brought to you, in the case of not affecting the use of the situation, we will provide you with two kinds of services.

1. Let us know if the free replacement part is helpful to you

2. Offer you a partial refund to enhance your shopping experience.

We apologize for the inconvenience.

We apologize for the delay as the carrier lost your order.

Please call FedEx Customer Service at 1.800.463.3339 and provide your tracking number to a customer service representative. They will come and help you locate your item.

If you still can't find your item, be sure to contact us again and we will take care of it for you immediately. 

We are trying our best to contact fedex to deliver your order as soon as possible.

In the meantime, please be patient and wait for another 1-2 working days, we also understand that it is too late for you.

If it hasn't arrived yet, please contact us and we'll be happy to help.

In the meantime, we hope to offer you a 10% discount on your next order.

We apologize for the trouble caused by the warehouse staff's mistake, please take a picture of the actual box received and printed with the product model number, I will verify for you immediately.

Please rest assured that we will give you a satisfactory answer!

It has been confirmed that our telephone hotline is often occupied during peak hours due to high demand.
We apologize if you have not been successful in contacting us.

In order to solve your problem asap, the first time to match you to the specialized after-sales personnel, please let us know the source of your order

①If you are a customer who purchased from POWERSMART,You can communicate with us directly by e-mail, we will handle it for you as soon as possible on working days.


②If you are a customer who ordered from Amazon or Walmart, you can login to your Amazon or Walmart account through Amazon or Walmart Customer Service, and then go to the "My Orders" page. On this page, you will find a list of items you have previously purchased. Find the order you need to contact the seller for and click the "Contact Seller" button to the right of the order. You will be redirected to the seller's contact page where you can fill in your question and send it to the seller.
We will take care of it for you within 24 hours and that is the fastest way to reach the seller.

You can also contact the seller through the search engine. If you can't find the seller's contact information, you can also search for the seller's store name or product name through a search engine and then find the seller's contact information in the search results.

Please be assured that we will do our best to serve you.