Return & Order Cancellation Policy
Order Cancellation Policy
This policy applies only to complete product orders. For parts and accessories orders, please contact websitehelp@powersmartusa.com to request a cancellation.
Before Shipment
You may cancel your order at no cost as long as it has not yet been fulfilled or shipped.
To cancel your order, select “View My Order” in your order confirmation email, or log in to our website using the email address associated with your order. Then select “Cancel Order” on the order page.
After Shipment
Once an order has shipped, it may no longer be eligible for cancellation or carrier interception. If you no longer want the item, please follow the return process after delivery.
After the returned item is received and approved, we will issue the refund to the original payment method. For returns that are not the result of a PowerSmart error, shipping and handling charges and return-shipping costs will be deducted from the refund.
Return Policy
We accept returns of new and unused products when the return request is submitted within 30 days after delivery and the product is returned in accordance with the approved return instructions.
If a product has a manufacturing defect, please contact us within 30 days after delivery. If the claim is approved, we will provide a prepaid return label and will not deduct shipping or return-shipping costs from the refund.
For returns that are not related to a manufacturing defect or PowerSmart error, we may provide a prepaid return label. The original shipping and handling charges and the return-shipping cost will be deducted from the refund.
For parts and accessories, the customer is responsible for return shipping costs unless the item is defective or PowerSmart made an error in the order.
Return and Refund Conditions
Please review the following conditions carefully. If these conditions are not met, PowerSmart reserves the right to refuse the return or refund.
- Products must be returned in new and unused condition, except where the return is due to a verified manufacturing defect.
- Products damaged through customer misuse, improper maintenance, or customer error are not eligible for a return or refund.
- Products containing excessive oil or gasoline residue may be refused for safety and transportation reasons.
- All returned products must include the original packaging, components, parts, accessories, manuals, and other included materials.
How to Complete a Return
- Submit a return request here .
- Wait for your return request to be reviewed and approved.
- If shipping is required, follow the instructions in the approval email and use the provided return label, if applicable.
- Before shipping, drain all oil and fuel from applicable products. Carriers such as FedEx may refuse packages containing fuel or oil.
- Once the returned product is received and approved, the refund will be issued to the original payment method within 3–5 business days. Your bank or card issuer may require additional time to post the refund.
Delayed or Missing Refunds
If you do not see your refund after 5 business days from the date it was issued, first check your bank or credit-card statement and contact your bank or card issuer. Credit-card refunds may take up to 7 additional business days to appear, depending on the issuer.
If you still cannot locate the refund after contacting your bank or card issuer, please contact websitehelp@powersmartusa.com and include your order number.
Notice
This policy applies only to products purchased directly from this website. Products purchased through other platforms are subject to the return and refund policy of the platform where the purchase was made.