Return ＆ Refund Policy

Return Policy:

We only accept returns and refunds for new and unused products. Your refund will be processed after the return is delivered to our warehouse and must take place within 30 days of receipt of shipment.

• If the product is manufactured defective, we will provide a free return service for customers within 30 days of receipt of shipment.

• If the return is not due to a manufacturing defect, we can provide a prepaid return label first, but the return shipping cost will be deducted from the refund.

• For accessories/parts, customers are responsible for the return shipping cost.

 

Return & Refund Conditions:

 

Please read the following conditions carefully. If the conditions are not met, Powersmart reserves the right to refuse the exchange or refund.

Powersmart cannot accept a return or provide a refund for the item if the following occurs:

 

●        The product is damaged due to customer error or improper maintenance within 30 days.

●        The product contains a large amount of oil or gasoline residue.

●        The product was purchased from another company outside of Powersmart or Amazon (e.g., Walmart, Home Depot, Menards, Lowe’s, etc.; customers must contact the retailer directly for a refund or exchange)

 

How to Complete the Return Process:

 

If you meet the guidelines for the return/refund, please contact us by email to receive a FedEx prepaid return label.

 

Powersmart Customer Support

Email: websitehelp@powersmartusa.com

 

All returned products must be shipped back in original packaging, containing all original components. Once the shipping label has been emailed to you, we will request a copy of the tracking number for verification. Upon the arrival of the return, it will be checked for compliance, and a refund will be credited to your original payment method within 3-5 business days.

 

Delayed or Lost Refund:

 

If you have not received the refund within 5 business days, please check your bank statements or contact your bank for verification. Please set aside at least 7 business days for credit card payments, as the credit line may take additional time to reverse on your credit card statement. If you still have not received a refund after the 7th day, then contact your credit card company; your refund may take some time to officially release but may have been posted as a pending deposit. If you have completed all these steps but still require further assistance, please contact us via email:

 

Powersmart Customer Support

Email: websitehelp@powersmartusa.com