If the product has a manufacturing defect, we will provide a prepaid return label for customers within 30 days of receiving the shipment.
Return & Order Cancellation Policy
Order Cancellation Policy:
This cancellation policy applies only to whole product orders. For parts and accessories orders, please contact websitehelp@powersmartusa.com to request cancellation.
Before Shipment
You may cancel your order at no cost as long as it has not yet been fulfilled.
To cancel, simply click “View My Order” in your order confirmation email, or log in on our website using the email address you used to place the order, then click “Cancel Order” on the order page.
After Shipment
Your order has already been shipped, and the carrier does not support interception or cancellation at this stage. Please return the item after receiving it.
Once the package is returned to us, a refund will be issued for the product price minus the shipping and handling fees.
Return Policy:
We only accept returns and refunds for new and unused products. Your refund will be processed after the return is delivered to our warehouse and must be received within 30 days of shipment.
If the return is not due to a manufacturing defect, we can provide a prepaid return label first, but the return shipping cost will be deducted from the refund.
For accessories/parts, customers are responsible for the return shipping cost.
Return & Refund Conditions:
Please read the following conditions carefully. If the conditions are not met, Powersmart reserves the right to refuse the exchange or refund.
Powersmart cannot accept a return or provide a refund for the item if the following occurs:
● The product is damaged due to customer error or improper maintenance within 30 days.
● The product contains a large amount of oil or gasoline residue.
How to Complete the Return Process:
If you meet the guidelines for the return/refund, please follow the steps:
Please request a return here.
If your return request is approved and requires shipping, you receive an email with shipping instructions and a return shipping label. After the product is returned, a refund will be credited to your original payment method within 3-5 business days.
All returned products must be shipped back in original packaging, containing all original components.
Please note: For safety and transportation regulations, please drain Oil and Fuel Before Shipping, or carriers such as FedEx will not accept packages containing fuel or oil.
Delayed or Lost Refund:
If you have not received the refund within 5 business days, please check your bank statements or contact your bank for verification. Please set aside at least 7 business days for credit card payments, as the credit line may take additional time to reverse on your credit card statement. If you still have not received a refund after the 7th day, then contact your credit card company; your refund may take some time to officially release but may have been posted as a pending deposit. If you have completed all these steps but still require further assistance, please contact us via email: websitehelp@powersmartusa.com
Notice:
This return policy applies only to products purchased directly from this website;
products purchased through other platforms are subject to the return policy of the platform from which they were purchased.
Powersmart Customer Support
Email: websitehelp@powersmartusa.com