At this time your platform to me is very simple to navigate through finding your parts and accessories that you sell keep up the good work
Finding the right inverter generator for me was simple with Powersmart and their product line. Messaging and tracking my package in route was a breeze and arrived in perfect shape! Highly recommend and i will be ordering again!
Most likely a return customer for sure thanks for the great price
Easy ordering put my info in placed order had the generator two days later
What can I say, easy to order, it shipped quickly and got here just a few days after order placement. Packaged well, everything came intact.
Thank you, this mower has been a back saver for me. It has all the power and construction as a commercial power mower. I'm quite happy with it and would recommend it to anyone looking to perches a quality lawn mower.
I bought my PowerSmart SnowBlower in 2025. It works great but because of the size of my property I needed a second battery in February, 2025. I got the battery & it died in December 2025. Since then I have been trying to find a battery but have had no luck.
On July 25, 2026 I emailed PowerSmart & was told the 80Volt battery will not be back in stock until the end of September 2026.
What I don't understand is the 80 volt battery is the main power source for their heavy duty machines like their snowblower & lawnmowers but they don't have them in stock. Maybe I should have gone with a gas powered machine
I took it of teh box got it together filled it wit gas, Oil and ready to go. Snowing very exited and started the engine with no problem start to move sudenly the Boom sound and found out No safety pin holding the Blades with the metal rod that holds the blades turn out to be someone forget the safety pin to put them to gether as I found One extra on a small bag and not enough to use it again. They forget to double check before packing it. Horrible experince and could not get it to work as no one will fix it because of the parts missing. Any idea from anyone were to go to get it fixed will be apprtiated. Boston, MA.
I hit one rock that stopped the mower now it doesn't wanna run for nothing
I would give a 0 if possible.
Its been such a frustrating exchange with Powersmart support.
Its been 2 months since I have had an issue, and the first service office you suggested no longer services any powersmart lawnmowers cuz they haven't been paid previous dues, and the second one picked up my phone once, and hasn't pickup it up ever since.
Can a customer be treated with the same ease when he bought the device, when he is trying to get the service too?
Its been two months now. I had to borrow my friends lawnmower twice.
Do you know how frustrating this is?
And to top it off, you guys don't pick up phones.
Absolutely—my shopping experience with your store has been great. The ordering process was simple, the product details were clear, and checkout was fast. Shipping was on time, and the mower arrived in excellent condition. I appreciated the regular updates throughout the delivery process. Overall, it was a smooth and reliable experience, and I’d be happy to shop here again.
Was looking at getting the part haven’t ordered anything yet. My review is on the previous customer who had the same experience with the broken parts.
Warranty issues!! When I attempted to register my lawnmower it was very difficult . Only used my new mower 4x and the blades already need to be sharpened and back fired. When I called as to were to take my lawnmower fir repairs I was told Burleson Tx that is over an hour away!!! Only for diagnostic then I would have to pay out of pocket. If I take it to a near by repair shop I would have to pay out of pocket...Powersmart does not back Warranty. Customers Beware don't waste your money buy some were else were you will actually get Warranty.....
Bought a generator from them. Came all damaged. Called them about it an they just kept giving me run around. Called my credit card co had them back charge powersmart. Then powersmart said cancel chargeback an we will give u $300. After canceling chargeback still no refund an theu are now giving me run around. Stay away from this copany.
Horrible, horrible customer service if I had known that I was purchasing this item from outside of the United States I would’ve never bought! You people can’t even assist me with a lousy filter
I do not appreciate being lied to months ago, saying that my part would be available end of July here it is end of July and I receive an email apologizing for the misunderstanding. There was no misunderstanding. I was lied to you to shut me up. Rest assured this will not. The mower itself works. The handle is broken. What am I supposed to do with it? This is not a me problem. This is a company problem. I will not waste more money on a mower. Just because you’re ridiculous. Company has discontinued the part. G and I wonder why that is because you knew it was garbage. Refund my money so I can buy a new mower or send me a new mower. Very simple. Or gee pull your head out and bring back the part. How hard is that?
My order was marked as delivered but never received and they haven’t gotten back to me yet I sent emails