We Purchased a 24" Two Stage Gas Snow Thrower on 1/28/26. We received it fairly soon on 2/6/26. Alls good so far. The assembly was quick and easy and was completed on 2/8/26 with a quick run of a 20-minute Break-in session. Everything works fine and as advertised. The first time we used it to move any amount of Snow was 2/24/26. It worked Perfectly for about a Half Hour, and the Self-Propelled Wheels stopped turning. Not So Good Now! Called Power Smart Support the next day 2/25/26, No Answer. Tried again on 2/26/26. Was informed to fill out the Warrantee Form to Register the Machine and to Call one of their Local Equipment Service Companies to Schedule a Repair. Called a Local Repair Company and they told me I would need to get a CASE-Number before they could Proceed. I asked them to do it for me, but they declined and said "it was impossible to get through on PowerSmart Phone's" so it would be up to the Customer to obtain a Case- Number. Registered the Machine online and attached Proof of Purchase from Amazon. No response for a couple days so I tried to Call again. No Answer. Tried again because we had not received any info, No answer. I received an Email from Power Smart which indicated the Registration form did not go through. I Cut and Pasted ALL of the Registration Form and tried again by E-mail directly to PowerSmart. Waited a couple more days with NO response. I tried Calling again and after a Long wait I finally got through. Support Person said they had NOT received my Warranty Registration. Since I had already sent it twice, I asked her for an Email address where I could mail it directly to her. She gave me one which was different ([****]) from the original PowerSmat Support Email. I sent it directly to her on 3/3/26 and she acknowledged reception of it. I received an Email with a Case Number but noted they still needed the Model Number from me. I called today 3/5/26 and an Answering device picked up. First time that has happened. I left the Model Number on the answering device with my personal Name and Phone Number. I also Emailed the Model Number directly to the Address at amerisuninc.com which had worked fine yesterday. I also asked for assistance with Transporting the Machine to the nearest Service Location which happens to be 25 miles away from our home. I noted that I do not own a Truck and even if I did, I am 75 years Old and it would be impossible for me to Lift a Snow Thrower into a Truck. I was, to put it mildly, informed that It was MY responsibility to transport the BRAND-NEW MACHINE which Broke after about a Half Hour, to the Service Repair Center. In other words, Tough Luck Man, you own it, so get it to the Repair Shop if you want it Fixed. I called the Repair shop about an hour ago 3/4/26 to see how much it would cost for a Pickup and Return to our house round trip approx. 50 miles? The Service Center has a message machine saying they are Flat out Busy right now and sorry to not answer. I left a message asking if I could make arrangements for the Machine Repairs next week? No Callback yet, but that is perfectly understandable with the Blizzard we had, he is probably up to his neck with Repair work. That's it for now. Stay Tuned for the Next Chapter and final Review when available.
It was easy to shop online. Had the product in 4 days. This was during the time period of getting 20 inches plus of snow.
This generator was just what I needed. I had used my son’s during an ice storm so I decided to order one. I received an extra $20 off. Thank you so much.
Website easy to navigate. Purchase was smooth. They delivered it a day early and in bad weather. No complaints.
Very easy to place order and were shipped within a few days
Power Smart has good and reasonable pricing. Good products.
Ordering was fairly easy. Shipped is where things got complicated.Notify that it had departed your facility on 2 different days. Then it notified me that it had left the FedEx North Hampton location on 2 separate days. Then received at the New Castle DE location on 2 separate days days. When finally delivered, instead on bringing out through the back double doors the driver brought it out (end over end) out the single passenger door. Box had 3 large holes, and did not contain all the bolts and nuts. Does not look like blower had any visible damage but clearly the blower had been displaced forward at some point. Spent more than 30 minutes on the PARTS extension and finally gave up.
Ordering the snowblower was very easy. It arrived early. It was well packaged and didn't have any damage.
Very good price with coupon. Very fast shipping and good communication.
Didn't receive my product on time. I understand because of the weather.
I bought my electric snow blower last year. Used it once and worked fine. Today I used it and it overheated and it smells like something was burning. Now it does nothing. Pretty disappointing.
I just purchased a 24" 2 stage Amerisun snow blower. I have not used it yet but during assembly I noted a few issues. The instructions don't mention the need to adjust the 2 control cables for the drive and auger operation but that is necessary. My blower would not engage the auger until this step was done. There is also a problem with the alignment of the chute control rod because the guide it goes through cannot be adjusted enough to get a straight alignment. I had to use spacers to get close to alignment but the guide was just too short. This could easily be fixed if the threaded part of the guide was 1" longer and fitted with a second nut on the inside of the handle. Assembly was fairly easy but not well covered by the instructions. You nee a few simple tools which should be listed but are not including 13mm & 10mm sockets for the nuts plus a 8mm open end and small adjustable wrench to adjust the turnbuckles of the control cables. The blower started right up and seemed to work OK but I have not yet used it in snow so I plan to update my review after the next snow fall.