Hello,
Thank you for your feedback. We’re sorry to hear about the difficulties you experienced with the instructions and the self-propel system. We understand how frustrating this must be, especially when it affects safe operation.
Regarding the starting instructions, we appreciate you pointing this out and will review the manual to improve clarity.
As for the self-propel issue, this is not normal behavior. It may be related to the drive cable adjustment or control mechanism, and we strongly recommend stopping use until it is checked for safety.
Please reach out to our support team with your model number and order details, and if possible, a short video of the issue. We will prioritize your case and assist with troubleshooting, replacement parts, or another appropriate solution to resolve this as quickly as possible.
Thank you for bringing this to our attention—we’re here to help and will work to make this right.
Best regards,
PowerSmart Support Team
