Hello,
Thank you for sharing your experience. We’re very sorry to hear about the issues you encountered with your 21' mower, especially the repeated breakdowns and the failure of the rear wheel height adjustment bar.
We understand how frustrating this must be, particularly after only two years of use. This is not the level of durability or reliability we expect from our products.
The issue you described may be related to the weld or structural component, and we would like the opportunity to review this further and see how we can assist you. Depending on the situation, we may be able to offer replacement parts or another suitable solution.
Please reach out to our support team with your order details and any photos if available, and we will do our best to help resolve this for you.
Thank you again for your feedback—we truly value it and will use it to improve our products and services.
Best regards,
PowerSmart Support Team