Hello,
Thank you for your feedback. We’re very sorry to hear that the friction wheel wore out so quickly, especially after such limited use. We understand how frustrating this must be, particularly when you need the machine ready for the next snowstorm.
Friction wheels are wear components, but they should not fail after only a few hours of operation. We also apologize for the inconvenience caused by the part being out of stock.
We would like to help resolve this for you as quickly as possible. Please reach out to our support team with your order details, and we will check for restock availability, possible alternatives, or expedited solutions to get you back up and running.
Thank you for bringing this to our attention—we truly appreciate your patience and the opportunity to make this right.
Best regards,
PowerSmart Support Team
