Hello,
Thank you for bringing this to our attention. We’re very sorry to hear that your generator arrived damaged and that you’ve had difficulty obtaining the necessary replacement part. We completely understand your frustration—especially when the unit was not functional upon arrival.
This is not the experience we want for our customers. We also apologize for the inconvenience caused by the temporary unavailability of parts and any issues you encountered with our customer service links.
Please rest assured that we want to resolve this for you as quickly as possible. In cases like this, we can typically offer a replacement part, an alternative solution, or further assistance depending on availability.
We kindly ask that you contact our support team again with your order details (or provide them here if possible), and we will prioritize your case to ensure a prompt resolution.
Thank you for your patience and understanding—we truly appreciate the opportunity to make this right.
Best regards,
PowerSmart Support Team
