Hello,
We’re very sorry to hear about your experience—this is certainly frustrating, and we completely understand how inconvenient it is to be unable to use your mower over a missing part.
The issue you described with the bolts coming loose is not typical, and we’d really like to make this right for you as quickly as possible. While the specific M8 bolt is currently out of stock, we can offer an alternative solution to avoid further delay.
Please reach out to our support team with your order details, and we can:
Help identify a compatible replacement bolt that can be sourced locally
Or arrange for a suitable replacement part as soon as inventory is available
In the meantime, standard M8 bolts (matching length and thread) are commonly available at local hardware stores and may allow you to get your mower back up and running right away.
We truly appreciate your patience and feedback, and we’re committed to resolving this for you as quickly as possible.
Best regards,
Power Smart service team