Snow Blower Parts- Lamp shade-MB7109B
Got a new powersmart snowblower they replaced it with another snow blower
This new one lasted one month and the drive wheel is now worn out. Must be able to make a drive wheel last more than three snow
Hi there,
We’re really sorry to hear about your experience—this is definitely not the level of durability we expect from our snow blowers. A drive wheel wearing out after just a month of use is not normal, and we understand how frustrating that must be, especially after already going through a replacement.
We’d like to make this right for you. In many cases, premature wear like this can be related to a defective wheel, traction conditions, or adjustment issues—but regardless of the cause, we’ll take responsibility and help resolve it.
Could you please reach out to us with your order details and, if possible, a photo or short video of the worn drive wheel? We can offer a replacement part at no cost or explore a more suitable solution for you, depending on the situation.
Thank you for bringing this to our attention—we truly appreciate your feedback and the opportunity to improve.
Called twice and waited each time for 45 minutes to talk to a part’s person. Finally hung up. Paid good money for your product and have no idea if I can get part’s for it!
Hello,
We’re very sorry to hear about your experience and sincerely apologize for the long wait times you encountered when trying to reach our parts team. We understand how frustrating this must be, especially when you need assistance after purchasing our product.
This is not the level of service we aim to provide. Your feedback is important, and we will be reviewing this internally to improve our response times and support availability.
Please rest assured that parts support is available, and we would like to help you directly. Instead of waiting on the phone, we recommend contacting us via email or online support with your model number and the part you need. Our team will prioritize your request and assist you as quickly as possible.
Thank you for your patience and for bringing this to our attention—we truly appreciate the opportunity to make this right.
Best regards,
PowerSmart Support Team
I bought two of these when I moved to Florida for the winter. One for the person renting my house and one for my sister down the street. I was not going to be around to plow them out. They only have had to replace a shear pin once on each blower and one nut on the chute.I am very happy with both blowers and would buy again. I bought them at $450 each back then though!
My machine was delivered in a box that was torn, full of holes and haphazardly taped up. It was dropped off by my garage when I wasn't home. Should I have refused delivery? Probably but I needed the machine. The gas tank was dented with paint chipping off and the housing was scratched and bent. Those items I elected to fix myself but there were parts missing most prominently the speed control connection rod. I did finally receive that and installed it today with the idea in mind to at least start the engine. When I went to do that there was no choke lever attached. Now I'm not sure if there aren't other items missing or broken that I can't see. I've had this machine a month and have not yet been able to start it. I've lost faith that I have a reliable snow blower. I have contacted powersmart asking for a reimbursement and to arrange to pick up this machine. I'll update my review if they resolve this issue. Until then order online at your own risk if you live any distance from their distribution center.
Hello,
We’re very sorry to hear about the condition your unit arrived in and the multiple issues you’ve experienced since delivery. This is certainly not the experience we want for our customers, and we understand your frustration given that you have not been able to start the machine after a month.
A product arriving damaged, with missing parts, and not functioning properly is not acceptable, and we sincerely apologize for the inconvenience this has caused. We also regret the delay and difficulty you’ve faced in trying to resolve the issue.
We would like the opportunity to properly review your case and make this right for you. Please contact our support team with your order details and any photos of the unit and missing components so we can escalate this immediately and work toward a resolution, whether that is replacement parts, repair support, or another appropriate solution.
Thank you for your patience and for bringing this to our attention—we truly appreciate the opportunity to assist you.
Best regards,
PowerSmart Support Team
Bought one for this season and the impeller for second stage broke. The weld separated from the hub. Guess what not avaible to order online