Purchased mower in Aug 205. Mower arrived non functioning. Called service department and they sent me to a service center to get it fixed. Service center tried calling Powersmart to get a part - 6 times and still are waiting to get it. I tried emailing 9 times and never received information about when the part would come in. It is now April 2026 and still do not have a fixed mower. Do not purchase - zero stars.
It was simple to purchase the item. It was delivered in 7 days. Looking forward to its use
I purchased a 22" Self-propelled lawn mower model # V8622S in April of 2025. I have a lawn service that mows my lawn in the summer, so my mower gets very little use. While cutting the lawn yesterday for the first time this year, the rubber sheet (flap at the back base of the mower) broke off. It is designed poorly with only 2 rubber tabs that hold the sheet to the mower base. Since the mower has a 2 year warranty, I contacted Power smart for a replacement part and was told that this part is not covered under the warranty. So because of the poorly designed product, and after only 1 year of use, I had to purchase the part.
Take away: Terrible design of the flap that is in place to protect the consumer, and lousy customer service! Do not buy this product.
Hi there,
Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused you. We completely understand your disappointment—especially given the limited use of your mower and your expectation that it should last much longer without issues.
Regarding the rear discharge flap, it is designed as a wear-and-tear (consumable) part, which is why it may not be included under standard warranty coverage. However, we understand your concern about the durability and design, and your feedback is extremely valuable to us. We will be sure to pass this along to our product team for further improvement.
That said, we also sincerely apologize if our service made you feel unsupported—that’s not the experience we want any of our customers to have. While the part may fall outside of warranty coverage, we would still like the opportunity to make this right for you. Please feel free to reach out to us directly with your order details, and we’ll do our best to offer a goodwill solution.
We truly appreciate your honest feedback, and we hope to regain your trust in the future.
I purchased a Power smart Lawnmower in 2022, and the mower died on me in 2024 with white/black smoke with firer shooting from the exhaust pipe. I received a replacement from Amerisuninc.com in a box to my door on
5/19/24. Registered it why the lawnmower is doing the same. The lawnmower was unboxed and put in shed for a summer/winter because i was using another. Why as now under 3yrs the lawnmower is doing the same black/white smoke, oil in the air chamber, and oil shooting from the exhaust. Now it's my problem the 3-yr warranty doesn't count with the arrival of the new lawnmower. Now Powersmartusa doesn't accept the new warranty. I have to use the 1st warranty. People Do NOT buy this lawnmower. They are trash !!! be careful with the amount of money spending on a lawnmower that doesn't last for 3yrs or more. So, I'm stuck with a none working mower. DO NOT PURCHASE A Powersmart Lawnmower
Hello
We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially after receiving a replacement unit.
The symptoms you described—white/black smoke, oil in the air filter, and oil coming from the exhaust—are not normal and typically indicate an internal issue that we would like to help diagnose and resolve for you.
Regarding the warranty, we’d like to clarify that replacement units are generally covered under the original warranty period. However, we absolutely want to review your case in detail to make sure everything has been handled fairly and to see what we can do to assist you further.
Could you please contact our support team with:
Your original and replacement order details
A short video or photos showing the current issue
Once we receive this, our technical team will evaluate the problem and work with you on the best possible solution.
We truly value your feedback and the opportunity to make this right.
Best regards,
Power Smart service team
Clearly on the receipt I ordered a specific part and received a different one. I paid over $22 due to shipping to receive an $8 part. They refuse to return my money, then refused to fix their mistake and send me the correct one.
Hello,
We’re very sorry to hear about your experience—this is not the level of service we aim to provide.
It sounds like you received an incorrect part, and we completely understand your frustration, especially after paying for shipping and not getting what you ordered. This is not acceptable, and we’d like the opportunity to make it right.
Please contact our support team with your order number and a photo of the item you received. Once confirmed, we will arrange to send you the correct part and review your case for a refund or reimbursement for the inconvenience caused.
We truly appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible.
Best regards,
Power Smart service team
Power Smart had just the generator that I was looking for and it on sale for a very good price. It was easy making my purchase and the generator arrived at my home in good condition and on time.
They are a scam do not buy from them. They sale you crappy products and only have 2 people working for them. They will tell you there is not a service area for them to fix it in your area that you have to find one then they will reimburse you. So it cost more to go find a place a pay for it to be diagnosed and fixed then it would to just replace the mower. They do this on purpose cause they don't want to fix it. Never had issues like this with any other company like craftsman or even shark products. DO NOT BUY FROM THIS COMPANY THEY ARE A SCAM. SAVE YOUR MONEY. REPORT THEM TO ALL THE COMPANY'S THEY SALE WITH LIKE HOME DEPOT OR LOWES ALSO THE BBB
Hello,
We’re very sorry to hear about your experience and understand your frustration. This is not the level of product quality or customer support we aim to provide.
We would like to clarify that our goal is always to assist customers as efficiently as possible. In some areas where authorized service centers are limited, we may suggest local repair options and offer reimbursement for reasonable repair costs. However, we understand that this process may feel inconvenient, and we sincerely apologize for any difficulty it has caused.
Your feedback regarding service accessibility and overall support is very important to us, and we will review this internally to improve our processes.
We would appreciate the opportunity to review your case again and work toward a more satisfactory resolution. Please contact our support team with your order details, and we will do our best to assist you further.
Thank you for bringing this to our attention.
Best regards,
PowerSmart Support Team
No response to get high altitude part number unable to use without it. Should be a standard part Ican not be bothered he only person wh bought on living at 6500 feet and camping at 9500 feet. Can’t even use it til this fixed. Very dissatisfied with h response time!
Hello,
We’re very sorry for the delay in response and for the frustration this has caused. We understand how important it is for you to have the correct high-altitude adjustment in order to properly use your unit, especially given the elevations you operate at.
We also sincerely apologize for the inconvenience and the time you’ve had to wait. This is not the experience we want for our customers.
We would like to help resolve this as quickly as possible. Please contact our support team with your model number, and we will immediately check the correct high-altitude kit and availability for your unit so we can get you the right solution.
Thank you for your patience and feedback—we truly appreciate the opportunity to assist you and make this right.
Best regards,
PowerSmart Support Team
We Purchased a 24" Two Stage Gas Snow Thrower on 1/28/26. We received it fairly soon on 2/6/26. Alls good so far. The assembly was quick and easy and was completed on 2/8/26 with a quick run of a 20-minute Break-in session. Everything works fine and as advertised. The first time we used it to move any amount of Snow was 2/24/26. It worked Perfectly for about a Half Hour, and the Self-Propelled Wheels stopped turning. Not So Good Now! Called Power Smart Support the next day 2/25/26, No Answer. Tried again on 2/26/26. Was informed to fill out the Warrantee Form to Register the Machine and to Call one of their Local Equipment Service Companies to Schedule a Repair. Called a Local Repair Company and they told me I would need to get a CASE-Number before they could Proceed. I asked them to do it for me, but they declined and said "it was impossible to get through on PowerSmart Phone's" so it would be up to the Customer to obtain a Case- Number. Registered the Machine online and attached Proof of Purchase from Amazon. No response for a couple days so I tried to Call again. No Answer. Tried again because we had not received any info, No answer. I received an Email from Power Smart which indicated the Registration form did not go through. I Cut and Pasted ALL of the Registration Form and tried again by E-mail directly to PowerSmart. Waited a couple more days with NO response. I tried Calling again and after a Long wait I finally got through. Support Person said they had NOT received my Warranty Registration. Since I had already sent it twice, I asked her for an Email address where I could mail it directly to her. She gave me one which was different ([****]) from the original PowerSmat Support Email. I sent it directly to her on 3/3/26 and she acknowledged reception of it. I received an Email with a Case Number but noted they still needed the Model Number from me. I called today 3/5/26 and an Answering device picked up. First time that has happened. I left the Model Number on the answering device with my personal Name and Phone Number. I also Emailed the Model Number directly to the Address at amerisuninc.com which had worked fine yesterday. I also asked for assistance with Transporting the Machine to the nearest Service Location which happens to be 25 miles away from our home. I noted that I do not own a Truck and even if I did, I am 75 years Old and it would be impossible for me to Lift a Snow Thrower into a Truck. I was, to put it mildly, informed that It was MY responsibility to transport the BRAND-NEW MACHINE which Broke after about a Half Hour, to the Service Repair Center. In other words, Tough Luck Man, you own it, so get it to the Repair Shop if you want it Fixed. I called the Repair shop about an hour ago 3/4/26 to see how much it would cost for a Pickup and Return to our house round trip approx. 50 miles? The Service Center has a message machine saying they are Flat out Busy right now and sorry to not answer. I left a message asking if I could make arrangements for the Machine Repairs next week? No Callback yet, but that is perfectly understandable with the Blizzard we had, he is probably up to his neck with Repair work. That's it for now. Stay Tuned for the Next Chapter and final Review when available.
Hello,
Thank you for taking the time to share such a detailed account of your experience. We’re very sorry for the inconvenience you’ve encountered, especially after the unit initially performed well and then experienced a failure so soon after first use.
We understand how frustrating this situation must be—particularly with the difficulty in reaching support, the delays in processing your warranty registration, and the challenges involved in arranging service. We sincerely apologize for the communication issues and any confusion caused during the process.
We also recognize the inconvenience of transporting the unit, especially given the distance and your situation. This is certainly not the experience we want for our customers.
We would like to make this right and ensure your case is handled properly. Please contact our support team again with your case number, or provide it here, and we will escalate your case for priority handling. We will review available options to assist you further, including service coordination or alternative solutions.
Thank you for your patience and for bringing this to our attention. We truly appreciate the opportunity to improve your experience and will do our best to resolve this as quickly as possible.
Best regards,
PowerSmart Support Team
I ordered and received a Powersmart electric snowblower two months ago.
A bolt to attach was missing (M18X8). I contacted customer service and they said they would send me a replacement since they had lots of that type on hand. This contact was done on line since I was NEVER able to contact them via phone. I made online contact three times. No one ever contacted me and no one sent me a bolt. Not a happy experience.
bought it a couple of years ago, Now with battery fully charged starts then dies. Called support number, but disconnected
I purchased a 4500w generator in August 2024. Within just a couple of months the electric start failed. I contacted support and they replied that it was the battery and that it was out of stock. That was more than a year ago. I have since reached out repeatedly to no avail. I'm hoping that they will see this and get things rolling again. More likely than not it will be ignored or deleted.
It was easy to shop online. Had the product in 4 days. This was during the time period of getting 20 inches plus of snow.
This generator was just what I needed. I had used my son’s during an ice storm so I decided to order one. I received an extra $20 off. Thank you so much.
Website easy to navigate. Purchase was smooth. They delivered it a day early and in bad weather. No complaints.
I would love to review the performance of my PowerSmart equipment, but that would require it to have worked at least once.
This machine has been sitting untouched since December — not because we’ve had a miracle snow-free winter, but because it has never functioned properly from day one. It’s not equipment. It’s a very large, very expensive conversation piece about regret.
Customer service operates on what I can only assume is a witness protection model.
Emails: ignored or answered weeks later.
Phone calls: never picked up.
Actual help: only achieved after filing a complaint with the Better Business Bureau.
And now the newest development in this circus — I’ve been told I’m required to take the unit to a service center… without being told where that service center is.
Even if I had been given a location, this thing is enormous and extremely heavy. I do not own a truck, a trailer, a forklift, or a team of professional weightlifters. Selling a defective piece of equipment and then placing the entire burden of transporting it on the customer — with zero guidance — is not a warranty process. It’s a scavenger hunt designed by someone who has never moved anything heavier than a stapler.
So to summarize, PowerSmart has provided:
• A product that has never worked
• Customer support that only responds when the BBB gets involved
• Instructions to haul a massive, nonfunctional machine to a mystery location
• Absolutely no practical way for a normal human to comply
I bought this for winter use. Winter is almost over. The machine is still broken, still unused, and still sitting exactly where it was when I unboxed it.
If you’re considering PowerSmart, ask yourself one simple question:
Do you enjoy paying premium prices to store defective equipment while begging for basic communication?
Because that, apparently, is their specialty.
If I could give zero stars or negative stars, I would!