Warranty Policy

1. Limited Warranty Coverage

PowerSmart products are backed by a two (2) year limited warranty from the date of original purchase. We warrant that our machines will be free from defects in materials and workmanship under normal residential use. This warranty is exclusive to the original purchaser and is non-transferable.

2. Component-Specific Coverage

Battery Packs: Covered by a 1-year limited warranty (if applicable).

Wear Parts: Items such as blades, belts, spark plugs, and air filters are considered wear items. These are covered for 90 days against manufacturing defects only.

Individual Replacement Parts/Accessories: Parts purchased separately (not as part of a machine) are covered by a 30-day functional guarantee. This ensures the part is functional upon arrival. Damage due to improper installation is not covered.

3. Exclusions

This warranty does not cover:

Damage resulting from improper assembly, maintenance, or neglect.

Use of stale fuel (more than 30 days old) or incorrect lubricants.

Products used for commercial, professional, or rental purposes.

Normal wear and tear, or cosmetic issues that do not affect performance.

4. How to File a Claim

To initiate a warranty claim, please contact our Illinois-based support team:

Email: websithelp@powersmartusa.com

Phone: +1 872 314 0005 (Mon-Fri, 9 AM - 5 PM CST)

Required Info: Order number, model number, and a brief video/photo of the issue.

Once verified, PowerSmart will, at its discretion, provide free replacement parts, repair guidance, or authorize local service reimbursement.