Hi,
We’re very sorry for the experience you’ve had—this is absolutely not the level of service we aim to provide. We understand how frustrating it is to repeatedly request a return label and never receive it, especially when dealing with a defective product.
Let’s get this resolved right away. It’s possible the email with the FedEx return label may have been blocked or filtered as spam, but regardless, we should have followed up and ensured you received it. We will reissue your return label immediately and can also send it through an alternate method if needed.
Please contact us at support@powersmartusa.com
(or reply here) with your order number and confirm your preferred email address. If you’d like, we can also arrange for the label to be sent via a different channel to make sure you receive it without further delay.
We sincerely apologize for the inconvenience and appreciate your patience. We’ll make this right as quickly as possible.
Best regards,
Power Smart service team
