Hello,
Thank you for sharing your experience. We’re very sorry to hear about the issues you’ve encountered with your 24' battery-powered snow blower, especially with the battery not staying securely locked and the inconvenience you’ve experienced trying to resolve this.
This is certainly not the level of product performance or customer support we aim to provide. We understand how frustrating it must be to deal with repeated interruptions during use, as well as the challenges related to service options and distance.
Regarding the battery issue, it may be related to the locking mechanism or connection point, which in many cases can be resolved with a replacement part or adjustment. As for the shear pins, they are designed to protect the machine under heavy load, but we understand your concern given the conditions you described.
We truly regret that the solutions previously offered did not meet your expectations. We would appreciate the opportunity to review your case again and work toward a more convenient resolution for you. Please contact our support team with your order details, and we will escalate this to provide further assistance—whether that involves replacement parts, additional support, or another suitable solution.
Thank you again for your feedback. We value your input and hope to make this right.
Best regards,
PowerSmart Support Team
